Frequently Asked Questions

The system is expected to be live by the end of October 2024.

Yes, you will receive paper statements if you have been getting them in the past.

No, you will continue to receive email notifications when your quarterly water bill is ready.

No, your autopay by ACH out of your bank account will continue.

Yes, you will need to set up a new autopay and accept a 2.95% fee to use a credit or debit card. There will be a $2.95 minimum fee. Current autopay using credit or debit cards will not transfer to the new system.

Yes, there is a 2.95% fee with a $2.95 minimum.

No, there is no fee.

• Autopay with payments pulled directly from your bank account with no fee.
• Autopay with payments charged to a credit or debit card. You will pay a 2.95% fee with a minimum fee of $2.95.
• Pay by phone by calling Invoice Cloud at 844-598-5246.
• Pay by text, but you must register with Invoice Cloud to set up a default payment method.
• Mail a check payable to the City of Lakeville, 20195 Holyoke Avenue, Lakeville MN 55044.
• Drop your payment off with its coupon and envelope in the tan drop box in front of Lakeville City Hall at 20195 Holyoke Avenue.
• Pay in person at Lakeville City Hall (Monday-Friday, 8 a.m.-4:30 p.m.) with cash, check or credit/debit card. Credit/debit card payments will be subject to a 2.95% fee with a minimum fee of $2.95.

There will be no change to billing frequency. You will continue to receive a quarterly water bill.

Water and sewer rates are reviewed on an annual basis. The 2025 rates have not yet been established.