Pay and View Your Utility Bill Online
You can make a payment online or mail a check for your current amount due and sign up for auto pay for future payments.
If you have additional questions, call Utility Billing at 952-985-4580. Due to the high volume of calls, our response time may be delayed.
Consider opting out of receiving paper bills to save the City the cost of printing and mailing bills. Our online electronic billing and payment service is free, convenient and secure.
There are two ways to pay your utility bill:
Register for online billing and payments
Call to Pay
If you have problems with online registration, making a payment, setting up recurring auto pay or don’t have a computer, call 877-885-7968 during business hours for additional help or to pay by phone.
When you dial this number, you will hear a greeting that says, “Hello, you have reached PSN.” If you do not hear this greeting, please hang up and dial again.
Utility bills are sent out quarterly, through the City's Finance Department. Your utility bill includes fees for water, sanitary sewer, street lighting services, environmental resources and state testing.
The City has a contract with RMR Services to read residential meters for billing. The meter readers wear identifying clothing and drive specially marked cars. Meter readers record usage from the outside readout device - they do not need to enter your home.
How Utility Rates Are Calculated
Utility rate increases are considered by the City Council in October of each year as part of the annual budget process. A public hearing is then held in December, which allows City Council to receive feedback from customers regarding the proposed rate changes. Any rate changes are approved by the City Council in December for the following calendar year.
All revenues from customers are used to cover costs incurred by the City in providing the utility services. The water rates cover the cost of operating the City’s water system, including water treatment, water meter replacements and well rehabilitation. The water rates also pay for construction costs associated with replacing or upgrading aging utilities infrastructure and related debt payments.
Last year, there was a City Council meeting on October 26, 2020, and the rates were approved on December 7, 2020 following a public hearing. There was a notice of the public hearing published in the November 20, 2020 edition of the "Sun ThisWeek" newspaper.
If you are interested in participating, proposed 2022 changes to the utility rates are planned for discussion at the October 25, 2021 City Council work session, with a public hearing to follow on December 6, 2021. For meeting times and agendas, see the City’s online calendar on the home page.
Utility Rates Proposed to Increase in 2022
Utility rate increases are necessary to cover rising operating costs such as water treatment chemicals, electricity, water meter replacements, well rehabilitation, sewer main repair, lift station rehabilitation, materials and equipment. Utility rate increases also cover construction costs associated with replacing or upgrading aging utilities infrastructure and related debt payments.
The utility rates and 2022 fee schedule will be approved at the City Council meeting on December 6, 2021.
See details in the chart below. You can also download the October 25, 2021 City Council Work Session agenda (PDF) for additional details.
Download the current schedule of utility rates (PDF).
Utility Payment Drop Box
A utility payment drop box is available at Lakeville City Hall, 20195 Holyoke Avenue.
Conserve Water - Reduce Water Costs
Faulty plumbing and irrigation of lawns can result in high water consumption. Download the water conservation techniques brochure (PDF) to learn water-saving tips.
Senior Discount on Utilities Program
Per Lakeville City Council direction on December 7, 2020, we have paused the senior discount on utilities program. It is their intent to review the program in 2021 to ensure fair and equitable distribution of assistance across all residents, as well as a review of program requirements and processes. Homesteaded residential properties enrolled on or before December 31, 2020 can continue with the program at this time. However, if the enrolled property transfers/changes ownership, the property will no longer be eligible for the senior discount program.